Terms of Service & Customer Support

1. Customer Satisfaction:

At Digital & Wise, our primary goal is customer satisfaction. We are committed to providing high-quality products and excellent customer service. If you have any concerns or questions, please contact our customer support team, and we will do our best to assist you.

2. Product Descriptions and Information:

We strive to provide accurate and up-to-date information about our products. However, in the fast-paced tech industry, specifications and features may change. Please review product details carefully, and if you have any doubts, feel free to contact us for clarification before making a purchase.

3. Pricing and Promotions:

Prices on our website are subject to change without notice. We occasionally offer promotions and discounts, which may have specific terms and conditions. We reserve the right to modify or cancel any promotion at our discretion.

4. Payment Security:

Your online security is crucial to us. We use secure payment gateways to ensure that your personal and payment information is protected. If you encounter any issues with payments, please contact us immediately for assistance.

5. Shipping and Delivery:

We aim to process and dispatch orders promptly. Shipping times may vary based on your location and the availability of the product. You will receive a confirmation call or email with tracking information once your order has been shipped.

Our delivery partner is JAX. Their shipping cost is 7.5 TND. Delivery is available to All Tunisia.

Digital products are received immediately via email after purchase. It’s crucial to enter a valid email address. Please contact us if you didn’t receive your product in any way.

6. Returns and Refunds:

We accept returns within 5 days after the delivery date. If you receive a defective or damaged product, please contact us immediately, and we will arrange for a replacement or refund.

7. Privacy and Data Security:

Your privacy is important to us. We adhere to strict privacy practices to protect your personal information.

8. Feedback and Reviews:

We value your feedback. If you have a positive experience, we appreciate reviews that can help other customers. If you encounter any issues, please contact us before leaving a negative review so that we can address and resolve the issue.

9. Community Guidelines:

We encourage a positive and respectful online community. Any abusive or inappropriate behavior on our website or social media channels will not be tolerated.

10. Contact Information:

If you have any questions or concerns, please feel free to contact our customer support team at digital.nwise@gmail.com / 54 892 631.

Thank you for choosing Digital & Wise. We appreciate your business!